BSB20215 Certificate II in Customer Engagement | Assessment Tools Only

$3,230.00 inc GST.

BSB20215 Assessment Tools

Get this premium BSB20215 RTO materials package for the Certificate II in Customer Engagement qualification from a leading Australian VET training resource developer! Your BSB20215 Certificate II in Customer Engagement RTO training resources bundle includes:

  • Student Assessment Workbooks (Word) the assessment tool your students will complete to demonstrate competency
  • Assessor Assessment Workbooks (Word) trainer version of the assessment tool with benchmarks, mapping documentation and more
  • “Bounce Fitness” Simulated Workplace access which provides a huge number of policies, procedures, forms, templates, case studies, scenarios and more to support assessment

There is a range of elective units available for the BSB20215 qualification, so you are able to customise your elective units and design the packaging you need for your RTO. The BSB20215 RTO resources package is also available as Leaner Guide Only or Assessment Tool Only packages, simply check the online shop to find these product options. Buy these BSB20215 RTO training resources now through the online checkout, or fill out the form to receive a free information pack with more information and samples of the training resources. Our friendly training resource advisors will be happy to assist with any questions or a customised quote on your RTO materials!

Description

BSB20215 RTO Assessment Tools

Your new BSB20215 Certificate II in Customer Engagement training resources package is a comprehensive set of vocational training resources designed to support your training delivery and assessment of the BSB20215 qualification in your RTO.

This package of RTO training materials allows you to select from a range of units to design your qualification packaging. You’ll receive the following set of documents for each unit of competency you select:

  • Student Assessment Workbooks (Word) the assessment tool your students will complete to demonstrate competency
  • Assessor Assessment Workbooks (Word) trainer version of the assessment tool with benchmarks, mapping documentation and more
  • “Bounce Fitness” Simulated Workplace access which provides a huge number of policies, procedures, forms, templates, case studies, scenarios and more to support assessment

Mapping documentation is included in the Assessor Assessment Workbooks so you can find where each unit requirement is mapped in the training materials. Free quality and compliance improvement updates are provided within the unit & qualification release ordered. Once a unit or qualification release changes, please contact us to upgrade your RTO training resources within the 12-month transition deadline to ensure your RTO is up to date and compliant with the latest release requirements.

BSB20215 Assessment Tools

The [RTO] resources include a comprehensive set of assessment tools for both your trainers and students. Your students will complete all tasks in the student assessment workbook to demonstrate competency for each unit in the qualification. The assessor version of the workbook provides detailed assessment benchmarks and further instructions for your trainers to then assess student submissions and make a judgement of competency. The assessor assessment documents also include benchmark answers and marking guides to help your assessors make correct assessment decisions.

It is required that you are able to modify and contextualise your training and assessment resources to suit your training delivery style, learner cohort needs, and to implement any compliance improvements identified through validation process or audit. This package supplies the assessment tools in editable Word format so you are free to make these adjustments as required for your training and compliance.

BSB20215 Learner Guide Only and BSB20215 Complete Training & Assessment Resource packages are also available from this publisher.

BSB20215 Simulated Business “Bounce Fitness”

This site DOES NOT fully simulate all assessment activities for your students, but does provide case studies and scenarios you can use to assess many competencies in a simulated environment, and these documents can be used as the starting point for further contextualisation and customisation of the BSB20215 RTO training resources to your RTO’s and learners’ needs.

BSB20215 Printed Resources

Once you have licensed these materials on the digital model, you are free to print the training materials for your own trainers and students to use in the classroom. This publisher also offers professionally printed copies of these training resources (sold separately). Please contact us for more information about printed training materials.

More Information About the BSB20215 Qualification

Find more information about the BSB20215 Certificate II in Customer Engagement qualification, including currency, vocational outcomes, elements, performance criteria, units requirements, course packaging and more on the training.gov.au page here – BSB20215 Certificate II in Customer Engagement.

For BSB20215 training providers, course costs, qualifiation outcomes and more, check the myskills.gov.au page here – BSB20215 Certificate II in Customer Engagement.

NB: We do NOT provide ANY training services. We are exclusively a publisher and distributor of RTO training materials for TAFEs, Universities, RTOs, and other vocational education providers.

Order Online Now!

Simply check out through the online store to complete your order of the BSB20215 RTO learning materials now! This resources package is available as BSB20215 Learner Guide Only and BSB20215 Complete Training & Assessment Resource packages.

LICENSING – Precision Group terms of sale

Publisher – PGA

Delivery Time – 1-3 business days

Product Type –

BSB20215 Certificate II in Customer Engagement Learning Resources Package Includes 9 Units of Competency!

As part of this Certificate II in Customer Engagement Learning and Assessment Resource package, you will receive assessor guides and assessor workbooks for a full 9 units of competency. You can choose from the available electives to design a package to deliver learning outcomes useful in a wide range of Customer Engagement settings.

BSB20215 Core Units:

  • BSBCUE203 Conduct customer engagement
  • BSBCUE205 Prepare for work in a customer engagement environment
  • BSBCMM201 Communicate in the workplace

BSB20215 Elective Units:

  • BSBCUE301 Use multiple information systems
  • BSBCUE309 Develop product and service knowledge for customer engagement
  • BSBCMM301 Process customer complaints
  • BSBCUS201 Deliver a service to customers
  • BSBITU101 Operate a personal computer
  • BSBITU203 Communicate electronically
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWOR201 Manage personal stress in the workplace
  • BSBWOR203 Work effectively with others

BSB20215 Licensing & Support

See the Precision Group terms of sale here for more information about licensing and terms of use. A license agreement acknowledging the terms and conditions of sale must be signed and returned to us before we are able to release training resources to you.

BSB20215 Training Resource Publisher

This BSB20215 RTO materials package is published by Precision Group (Australia).