BSB30215 Certificate III in Customer Engagement | Assessment Tools Only

$4,310.00 inc GST.

BSB30215 Assessment Tools

Get this premium BSB30215 RTO materials package for the Certificate III in Customer Engagement qualification from a leading Australian VET training resource developer! Your BSB30215 Certificate III in Customer Engagement RTO training resources bundle includes:

  • Student Assessment Workbooks (Word) the assessment tool your students will complete to demonstrate competency
  • Assessor Assessment Workbooks (Word) trainer version of the assessment tool with benchmarks, mapping documentation and more
  • “Bounce Fitness” Simulated Workplace access which provides a huge number of policies, procedures, forms, templates, case studies, scenarios and more to support assessment

There is a range of elective units available for the BSB30215 qualification, so you are able to customise your elective units and design the packaging you need for your RTO. The BSB30215 RTO resources package is also available as Leaner Guide Only or Assessment Tool Only packages, simply check the online shop to find these product options. Buy these BSB30215 RTO training resources now through the online checkout, or fill out the form to receive a free information pack with more information and samples of the training resources. Our friendly training resource advisors will be happy to assist with any questions or a customised quote on your RTO materials!

Description

BSB30215 RTO Assessment Tools

Your new BSB30215 Certificate III in Customer Engagement training resources package is a comprehensive set of vocational training resources designed to support your training delivery and assessment of the BSB30215 qualification in your RTO.

This package of RTO training materials allows you to select from a range of units to design your qualification packaging. You’ll receive the following set of documents for each unit of competency you select:

  • Student Assessment Workbooks (Word) the assessment tool your students will complete to demonstrate competency
  • Assessor Assessment Workbooks (Word) trainer version of the assessment tool with benchmarks, mapping documentation and more
  • “Bounce Fitness” Simulated Workplace access which provides a huge number of policies, procedures, forms, templates, case studies, scenarios and more to support assessment

Mapping documentation is included in the Assessor Assessment Workbooks so you can find where each unit requirement is mapped in the training materials. Free quality and compliance improvement updates are provided within the unit & qualification release ordered. Once a unit or qualification release changes, please contact us to upgrade your RTO training resources within the 12-month transition deadline to ensure your RTO is up to date and compliant with the latest release requirements.

BSB30215 Assessment Tools

The [RTO] resources include a comprehensive set of assessment tools for both your trainers and students. Your students will complete all tasks in the student assessment workbook to demonstrate competency for each unit in the qualification. The assessor version of the workbook provides detailed assessment benchmarks and further instructions for your trainers to then assess student submissions and make a judgement of competency. The assessor assessment documents also include benchmark answers and marking guides to help your assessors make correct assessment decisions.

It is required that you are able to modify and contextualise your training and assessment resources to suit your training delivery style, learner cohort needs, and to implement any compliance improvements identified through validation process or audit. This package supplies the assessment tools in editable Word format so you are free to make these adjustments as required for your training and compliance.

BSB30215 Learner Guide Only and BSB30215 Complete Training & Assessment Resource packages are also available from this publisher.

BSB30215 Simulated Business “Bounce Fitness”

This site DOES NOT fully simulate all assessment activities for your students, but does provide case studies and scenarios you can use to assess many competencies in a simulated environment, and these documents can be used as the starting point for further contextualisation and customisation of the BSB30215 RTO training resources to your RTO’s and learners’ needs.

BSB30215 Printed Resources

Once you have licensed these materials on the digital model, you are free to print the training materials for your own trainers and students to use in the classroom. This publisher also offers professionally printed copies of these training resources (sold separately). Please contact us for more information about printed training materials.

More Information About the BSB30215 Qualification

Find more information about the BSB30215 Certificate III in Customer Engagement qualification, including currency, vocational outcomes, elements, performance criteria, units requirements, course packaging and more on the training.gov.au page here – BSB30215 Certificate III in Customer Engagement.

For BSB30215 training providers, course costs, qualifiation outcomes and more, check the myskills.gov.au page here – BSB30215 Certificate III in Customer Engagement.

NB: We do NOT provide ANY training services. We are exclusively a publisher and distributor of RTO training materials for TAFEs, Universities, RTOs, and other vocational education providers.

Order Online Now!

Simply check out through the online store to complete your order of the BSB30215 RTO learning materials now! This resources package is available as BSB30215 Learner Guide Only and BSB30215 Complete Training & Assessment Resource packages.

LICENSING – Precision Group terms of sale

Publisher – PGA

Delivery Time – 1-3 business days

Product Type –

BSB30215 Certificate III in Customer Engagement Learning Resources Package Includes 12 Units of Competency!

As part of this Certificate III in Customer Engagement Learning and Assessment Resource package, you will receive assessor guides and assessor workbooks for a full 12 units of competency. You can choose from the available electives to design a package to deliver learning outcomes useful in a wide range of Customer Engagement settings.

BSB30215 Core Units:

  • BSBCUE301 Use multiple information systems
  • BSBCUE307 Work effectively in customer engagement
  • BSBCUE309 Develop product and service knowledge for customer engagement operation
  • BSBCUS301 Deliver and monitor a service to customers

BSB30215 Elective Units:

Group A

  • BSBCUE203 Conduct customer engagement
  • BSBCUE304 Provide sales solutions to customers
  • BSBCUE306 Process complex accounts
  • BSBCMM301 Process customer complaints
  • BSBITU203 Communicate electronically
  • BSBITU307 Develop keyboarding speed and accuracy
  • BSBWOR203 Work effectively with others
  • BSBWOR301 Organise personal work priorities and development

Group B

  • BSBMGT401 Show leadership in the workplace
  • BSBMGT402 Implement operational plan
  • BSBMGT405 Provide personal leadership
  • BSBSUS401 Implement and monitor environmentally sustainable work practices
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWHS302 Apply knowledge of WHS legislation in the workplace
  • BSBWOR201 Manage personal stress in the workplace
  • FNSSAM301 Identify opportunities for cross-selling products and services

BSB30215 Licensing & Support

See the Precision Group terms of sale here for more information about licensing and terms of use. A license agreement acknowledging the terms and conditions of sale must be signed and returned to us before we are able to release training resources to you.

BSB30215 Training Resource Publisher

This BSB30215 RTO materials package is published by Precision Group (Australia).