BSB20215 Learning Resources
Your new BSB20215 Certificate II in Customer Engagement training resources package is a comprehensive set of learning resources designed to support your training delivery of the BSB20215 qualification in your RTO.
This package of RTO training materials allows you to select from a range of units to design your qualification packaging. You’ll receive the following set of documents for each unit of competency you select:
- Learner Resources (PDF) with learning content for your students to study to complete the assessments
- Trainer Manuals (PDF) trainer versions of the learner resources with answers to formative assessment tasks
BSB20215 Learner Guides
A full set of Learning Resources are supplied with the BSB20215 RTO materials package. This includes 2 documents per unit – a student “Learner Resource” with learning content for your students, and a “Trainer Manual” which includes answers to the formative assessment tasks found in the student document.
Learner Resources or Learner Guides are becoming increasingly important for vocational training delivery – not only does it provide students with more information and resources they can study outside the classroom so they are not reliant on the trainer to deliver all information, but they also assist you to demonstrate you deliver an adequate volume of learning in your training delivery.
A BSB20215 Assessment Tools Only package and a complete BSB20215 RTO Training & Assessment Resources package is also available from this publisher.
BSB20215 Printed Resources
Once you have licensed these materials on the digital model, you are free to print the learner guides for your own trainers and students to use in the classroom. This publisher also offers professionally printed copies of these training resources (sold separately). Please contact us for more information about printed training materials.
More Information About the BSB20215 Qualification
Find more information about the BSB20215 Certificate II in Customer Engagement qualification, including currency, vocational outcomes, elements, performance criteria, units requirements, course packaging and more on the training.gov.au page here – BSB20215 Certificate II in Customer Engagement.
For BSB20215 training providers, course costs, qualifiation outcomes and more, check the myskills.gov.au page here – BSB20215 Certificate II in Customer Engagement.
NB: We do NOT provide ANY training services. We are exclusively a publisher and distributor of RTO training materials for TAFEs, Universities, RTOs, and other vocational education providers.
Order Online Now!
Simply check out through the online store to complete your order of the BSB20215 RTO learning materials now! This resources package is available as a complete training and assessment resources package (this product) or as an Assessment Tools Only or Learner Resources Only package.