BSB20215 Certificate II in Customer Engagement | Learner Guides Only

$3,230.00 inc GST.

BSB20215 Learner Guides

Get this premium BSB20215 RTO materials package for the Certificate II in Customer Engagement qualification from a leading Australian VET training resource developer! Your BSB20215 Certificate II in Customer Engagement RTO training resources bundle includes:

  • Learner Resources (PDF) with learning content for your students to study to complete the assessments
  • Trainer Manuals (PDF) trainer versions of the learner resources with answers to formative assessment tasks

There is a range of elective units available for the BSB20215 qualification, so you are able to customise your elective units and design the packaging you need for your RTO. The BSB20215 RTO resources package is also available as an Assessment Tool Only package or a complete set of Training AND Assessment Resources, simply check the online shop to find these product options. Buy these BSB20215 RTO training resources now through the online checkout, or fill out the form to receive a free information pack with more information and samples of these RTO training resources. Our friendly training resource advisors will be happy to assist with any questions or a customised quote on your RTO materials!

Description

BSB20215 Learning Resources

Your new BSB20215 Certificate II in Customer Engagement training resources package is a comprehensive set of learning resources designed to support your training delivery of the BSB20215 qualification in your RTO.

This package of RTO training materials allows you to select from a range of units to design your qualification packaging. You’ll receive the following set of documents for each unit of competency you select:

  • Learner Resources (PDF) with learning content for your students to study to complete the assessments
  • Trainer Manuals (PDF) trainer versions of the learner resources with answers to formative assessment tasks

BSB20215 Learner Guides

A full set of Learning Resources are supplied with the BSB20215 RTO materials package. This includes 2 documents per unit – a student “Learner Resource” with learning content for your students, and a “Trainer Manual” which includes answers to the formative assessment tasks found in the student document.

Learner Resources or Learner Guides are becoming increasingly important for vocational training delivery – not only does it provide students with more information and resources they can study outside the classroom so they are not reliant on the trainer to deliver all information, but they also assist you to demonstrate you deliver an adequate volume of learning in your training delivery.

A BSB20215 Assessment Tools Only package and a complete BSB20215 RTO Training & Assessment Resources package is also available from this publisher.

BSB20215 Printed Resources

Once you have licensed these materials on the digital model, you are free to print the learner guides for your own trainers and students to use in the classroom. This publisher also offers professionally printed copies of these training resources (sold separately). Please contact us for more information about printed training materials.

More Information About the BSB20215 Qualification

Find more information about the BSB20215 Certificate II in Customer Engagement qualification, including currency, vocational outcomes, elements, performance criteria, units requirements, course packaging and more on the training.gov.au page here – BSB20215 Certificate II in Customer Engagement.

For BSB20215 training providers, course costs, qualifiation outcomes and more, check the myskills.gov.au page here – BSB20215 Certificate II in Customer Engagement.

NB: We do NOT provide ANY training services. We are exclusively a publisher and distributor of RTO training materials for TAFEs, Universities, RTOs, and other vocational education providers.

Order Online Now!

Simply check out through the online store to complete your order of the BSB20215 RTO learning materials now! This resources package is available as a complete training and assessment resources package (this product) or as an Assessment Tools Only or Learner Resources Only package.

LICENSING – Precision Group terms of sale

Publisher – PGA

Delivery Time – 1-3 business days

Product Type –

BSB20215 Certificate II in Customer Engagement Learning Resources Package Includes 9 Units of Competency!

As part of this Certificate II in Customer Engagement Learning and Assessment Resource package, you will receive assessor guides and assessor workbooks for a full 9 units of competency. You can choose from the available electives to design a package to deliver learning outcomes useful in a wide range of Customer Engagement settings.

BSB20215 Core Units:

  • BSBCUE203 Conduct customer engagement
  • BSBCUE205 Prepare for work in a customer engagement environment
  • BSBCMM201 Communicate in the workplace

BSB20215 Elective Units:

  • BSBCUE301 Use multiple information systems
  • BSBCUE309 Develop product and service knowledge for customer engagement
  • BSBCMM301 Process customer complaints
  • BSBCUS201 Deliver a service to customers
  • BSBITU101 Operate a personal computer
  • BSBITU203 Communicate electronically
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBWOR201 Manage personal stress in the workplace
  • BSBWOR203 Work effectively with others

BSB20215 Licensing & Support

See the Precision Group terms of sale here for more information about licensing and terms of use. A license agreement acknowledging the terms and conditions of sale must be signed and returned to us before we are able to release training resources to you.

BSB20215 Training Resource Publisher

This BSB20215 RTO materials package is published by Precision Group (Australia).