BSB20215 RTO Training Resources
Your new BSB20215 Certificate II in Customer Engagement training resources package is a comprehensive set of vocational training resources designed to support your training delivery and assessment of the BSB20215 qualification in your RTO.
This package of RTO training materials allows you to select from a range of units to design your qualification packaging. You’ll receive the following set of documents for each unit of competency you select:
- Learner Resources (PDF) with learning content for your students to study to complete the assessments
- Trainer Manuals (PDF) trainer versions of the learner resources with answers to formative assessment tasks
- Student Assessment Workbooks (Word) the assessment tool your students will complete to demonstrate competency
- Assessor Assessment Workbooks (Word) trainer version of the assessment tool with benchmarks, mapping documentation and more
- PowerPoint Presentations (PowerPoint) with summaries of key information to support classroom or webinar based training delivery
- “Bounce Fitness” Simulated Workplace access which provides a huge number of policies, procedures, forms, templates, case studies, scenarios and more to support assessment
Mapping documentation is included in the Assessor Assessment Workbooks so you can find where each unit requirement is mapped in the training materials. Free quality and compliance improvement updates are provided within the unit & qualification release ordered. Once a unit or qualification release changes, please contact us to upgrade your RTO training resources within the 12-month transition deadline to ensure your RTO is up to date and compliant with the latest release requirements.
BSB20215 Assessment Tools
The [RTO] resources include a comprehensive set of assessment tools for both your trainers and students. Your students will complete all tasks in the student assessment workbook to demonstrate competency for each unit in the qualification. The assessor version of the workbook provides detailed assessment benchmarks and further instructions for your trainers to then assess student submissions and make a judgement of competency. The assessor assessment documents also include benchmark answers and marking guides to help your assessors make correct assessment decisions.
It is required that you are able to modify and contextualise your training and assessment resources to suit your training delivery style, learner cohort needs, and to implement any compliance improvements identified through validation process or audit. This package supplies the assessment tools in editable Word format so you are free to make these adjustments as required for your training and compliance.
A BSB20215 Assessment Tools Only package is also available from this publisher.
BSB20215 Learner Guides
A full set of Learning Resources are supplied with the BSB20215 RTO materials package. This includes 2 documents per unit – a student “Learner Resource” with learning content for your students, and a “Trainer Manual” which includes answers to the formative assessment tasks found in the student document.
Learner Resources or Learner Guides are becoming increasingly important for vocational training delivery – not only does it provide students with more information and resources they can study outside the classroom so they are not reliant on the trainer to deliver all information, but they also assist you to demonstrate you deliver an adequate volume of learning in your training delivery.
A BSB20215 Learner Guides Only package is also available from this publisher.
This training materials package includes a set of PowerPoint presentations to support your delivery of each unit in the BSB20215 resources package. These PowerPoints are editable so you can add your own branding and contextualise the content and images to your needs. The BSB20215 PowerPoints can also be printed and distributed to students as an additional learning resource.
BSB20215 Simulated Business “Bounce Fitness”
This site DOES NOT fully simulate all assessment activities for your students, but does provide case studies and scenarios you can use to assess many competencies in a simulated environment, and these documents can be used as the starting point for further contextualisation and customisation of the BSB20215 RTO training resources to your RTO’s and learners’ needs.
BSB20215 Printed Resources
Once you have licensed these materials on the digital model, you are free to print the training materials for your own trainers and students to use in the classroom. This publisher also offers professionally printed copies of these training resources (sold separately). Please contact us for more information about printed training materials.
More Information About the BSB20215 Qualification
Find more information about the BSB20215 Certificate II in Customer Engagement qualification, including currency, vocational outcomes, elements, performance criteria, units requirements, course packaging and more on the training.gov.au page here – BSB20215 Certificate II in Customer Engagement.
For BSB20215 training providers, course costs, qualifiation outcomes and more, check the myskills.gov.au page here – BSB20215 Certificate II in Customer Engagement.
NB: We do NOT provide ANY training services. We are exclusively a publisher and distributor of RTO training materials for TAFEs, Universities, RTOs, and other vocational education providers.
Order Online Now!
Simply check out through the online store to complete your order of the BSB20215 RTO learning materials now! This resources package is available as a complete training and assessment resources package (this product) or as an Assessment Tools Only or Learner Resources Only package.