BSBCMM301 RTO Training Resources
Your new BSBCMM301 Process customer complaints training resources package is a comprehensive set of vocational training resources designed to support your training delivery and assessment of the BSBCMM301 unit in your RTO.
This package of RTO training materials allows you to deliver and assess the BSBCMM301 Process customer complaints unit, you will receive:
- Learner Resource (PDF) with learning content for your students to study to complete the assessments
- Trainer Manual (PDF) trainer versions of the learner resources with answers to formative assessment tasks
- Student Assessment Workbook (Word) the assessment tool your students will complete to demonstrate competency
- Assessor Assessment Workbook (Word) trainer version of the assessment tool with benchmarks, mapping documentation and more
- PowerPoint Presentation (PowerPoint) with summaries of key information to support classroom or webinar based training delivery
- “Bounce Fitness” Simulated Workplace access which provides a huge number of policies, procedures, forms, templates, case studies, scenarios and more to support assessment
Mapping documentation is included in the Assessor Assessment Workbook so you can find where each unit requirement is mapped in the training materials. Free quality and compliance improvement updates are provided within the unit release ordered. Once a unit release changes, please contact us to upgrade your RTO training resources within the 12-month transition deadline to ensure your RTO is up to date and compliant with the latest unit release requirements.
BSBCMM301 Assessment Tools
The [RTO] resources include a comprehensive set of assessment tools for both your trainers and students. Your students will complete all tasks in the student assessment workbook to demonstrate competency for each unit in the qualification. The assessor version of the workbook provides detailed assessment benchmarks and further instructions for your trainers to then assess student submissions and make a judgement of competency. The assessor assessment documents also include benchmark answers and marking guides to help your assessors make correct assessment decisions.
It is required that you are able to modify and contextualise your training and assessment resources to suit your training delivery style, learner cohort needs, and to implement any compliance improvements identified through validation process or audit. This package supplies the assessment tools in editable Word format so you are free to make these adjustments as required for your training and compliance.
A BSBCMM301 Assessment Tools Only package is also available from this publisher.
BSBCMM301 Learner Guides
A full set of Learning Resources are supplied with the BSBCMM301 RTO materials package. This includes 2 documents – a student “Learner Resource” with learning content for your students, and a “Trainer Manual” which includes answers to the formative assessment tasks found in the student document.
Learner Resources or Learner Guides are becoming increasingly important for vocational training delivery – not only does it provide students with more information and resources they can study outside the classroom so they are not reliant on the trainer to deliver all information, but they also assist you to demonstrate you deliver an adequate volume of learning in your training delivery.
A BSBCMM301 Learner Guides Only package is also available from this publisher.
This training materials package includes a PowerPoint presentation to support your delivery of the BSBCMM301 resources. This PowerPoint is editable so you can add your own branding and contextualise the content and images to your needs. The BSBCMM301 PowerPoint can also be printed and distributed to students as an additional learning resource.
BSBCMM301 Simulated Business “Bounce Fitness”
This site DOES NOT fully simulate all assessment activities for your students, but does provide case studies and scenarios you can use to assess many competencies in a simulated environment, and these documents can be used as the starting point for further contextualisation and customisation of the BSBCMM301 RTO training resources to your RTO’s and learners’ needs.
BSBCMM301 Printed Resources
Once you have licensed these materials on the digital model, you are free to print the training materials for your own trainers and students to use in the classroom. This publisher also offers professionally printed copies of these training resources (sold separately). Please contact us for more information about printed training materials.
More Information About the BSBCMM301 Qualification
Find more information about the BSBCMM301 Process customer complaints unit, including currency, vocational outcomes, elements, performance criteria, units requirements, course packaging and more on the training.gov.au page here – BSBCMM301 Process customer complaints.
For BSBCMM301 training providers, course costs, qualifiation outcomes and more, check the myskills.gov.au page here – BSBCMM301 Process customer complaints.
NB: We do NOT provide ANY training services. We are exclusively a publisher and distributor of RTO training materials for TAFEs, Universities, RTOs, and other vocational education providers.
Order Online Now!
Simply check out through the online store to complete your order of the BSBCMM301 RTO learning materials now! This resources package is available as a complete training and assessment resources package (this product) or as an Assessment Tools Only or Learner Resources Only package.