Frequently Asked Questions

Question: Do you offer samples?

Answer: Yes. You can request samples at 1300 808 480 or enquiries@rtolearningmaterials.com.au.
You can also book a resource walkthrough with our Sales Team for an overview of our training materials.

Question: Are your training resources validated?

Answer: Yes. Our team validates the training materials during development. They include detailed mapping for each task in the Assessor Guide and a master matrix to make compliance easier.

Question: Do your products guarantee compliance?

Answer: We always do our best to apply client and audit feedback when writing our training resources to improve their quality.

However, compliance is subjective to every RTO and depends on the context of training and assessment. Therefore, we cannot guarantee that each training material in our catalogue is compliant with every auditors’ interpretation and expectations.

Moreover, RTO Learning Materials has acquired the license to distribute part of Careers Australia‘s library of training resources and is making them available to Australian training organisations. This catalogue includes one of the largest ranges of training resources in Australia, which have not been available to the general public before.

These resources are offered on an “as-is, where-is” basis. Therefore, there may be gaps in the assessment tools that need to be rectified, or the resources might have missing files. This is because the materials were not required or because Careers Australia had not completed them before the new acquisition.

Question: Do you offer a rectification assistance guarantee?

Answer: The publishers of our training resources (Precision Group (Australia), Compliant Learning Resources, TotalVET Training Resources, and RTO Learning Materials) offer their own rectification assistance guarantee.

It applies to purchases of a single unit and a complete training package. Unfortunately, the rectification assistance guarantee does not apply to those who purchase only a part of a unit (such as the Assessment Tool or the Learner Guide package).

Also, our partner publishers offer their own rectification assistance guarantee. Kindly refer to our Terms of Sale to learn about how to claim their rectification assistance guarantee.

Question: Will the assessment pass audit?

Answer: We develop our products following high standards. We also apply feedback from clients and audits and lessons learned throughout the years of writing training resources. Therefore, we are confident that they will meet the audit requirements.

However, every auditor has their own interpretation of the RTO Standards and guidelines. To help meet your unique standards, we offer an audit rectification assistance guarantee.

Question: How can we take advantage of audit rectification assistance?

Answer: Kindly notify us in writing. Provide a copy of your official audit report at least 20 business days before your audit and it to support@rtolearningmaterials.com.au.

This will give us enough time to validate and supply the rectified materials.

Question: Can you customise the training materials for us?

Answer: No, but we can refer you to an independent organisation that can provide you with customisation services should you require any assistance.

Question: The link to my resources expired. How do I reaccess them?

Answer: The link we provide is valid for 7 days only. If you couldn’t download them within that timeframe, request a new link from support@rtolearningmaterials.com.au or call 1300 80 84 80.