About our products

Question: Do you offer samples?

Answer: Yes, a portion of our units are available to view in an electronic format, both Resource and Assessment. You can also view our Trainer Manual samples on our products page here.

If you want to learn more about our products, don’t hesitate to contact our office and we’ll be more than happy to organise something for you.

 

Question: Are your training resources validated?

Answer: Our resources are written to meet the unit requirements. We use a wide range of assessment methods that have been validated by our team. We have developed our training resources in line with benchmark answers to make it easier for your trainers to meet long-term compliance.

 

Questions: Are your products compliance guaranteed?

Answer: Compliance is subjective to every RTO and depends on the context of training and assessment. Because of this, we cannot guarantee that each training material in our catalogue is compliant with the interpretations and expectations of each auditor.

However, we do guarantee assistance with rectifications if an issue arises with our assessment tools developed by RTO Learning Materials at audit.

 

Questions: Are your products compliance guaranteed?

Answer: RTOs are responsible for contextualising the training materials they purchase from our store. We may refer you to independent RTO consultants to help you update your purchased course materials and align them with your Training and Assessment Strategy.

 

Question: Will the assessment meet audit?

Answer: Our assessments have been edited by an independent quality consultant. We are confident that they will meet the audit requirements.

Auditors have their own interpretation of the Standards for RTOs. To meet your unique standards, we offer audit rectification assistance guarantee only on purchases of units in a complete package of Learner Resource, Student Assessment Workbook, Trainer Manual, Assessor Assessment Book and PowerPoint on the digital unlimited license model.

Unfortunately, we don’t offer audit rectification assistance for those who purchased part of a unit of competency or print resources.

 

Question: How can I avail of audit rectification?

Answer: Send us an email at feedback@rtolearningmaterials.com.au at least 7 days before your audit. We’ll be able to discuss your options from there.

If you’re having difficulty at audit concerning assessment tools from RTO Learning Materials, don’t hesitate to send us an email or give us a call at 1300 80 84 80.

 

Question: What do I do if my auditor still isn’t satisfied?

Answer: Provide a copy of your audit report relating to our assessment tool and we will complete rectifications accordingly at no cost to you. Please be advised that we require a minimum of 20 business days’ notice to complete rectifications.

If you need to meet a deadline, please contact us as soon as possible after receiving your audit report so we have enough time to complete any rectifications required.

 

Resource updates to new qualification/unit releases

Question: Do you provide free resource updates?

Answer: Yes, we offer free training resource updates to new qualification or unit releases with minor changes. We provide quality and compliance updates to include auditor feedback and changes in legislation, regulation, and industry practices.

For extensive changes and major release updates, we charge an upgrade fee to cover the rewriting costs. Our robust instructional design and quality control process ensures that you’ll continue to receive validated, high-quality training and assessment resources.

 

Question: Can I exchange my superseded training resources for new ones?

Answer: If you bought your superseded qualifications from us, we provide a special offer on your brand-new training resources. Our promo rates are:

  • $250 per unit for brand new packages
  • $195 per unit, if the unit is still on pre-order

This offer lasts until November 2020 and applies to training resources from RTO Learning Materials, Compliant Learning Resources, Precision Group Australia, and TotalVet Training Resources only. Check out our catalogue here.

 

Ordering

Question: Do I have to pay upfront for my order?

Answer: Yes, all orders should be paid in full before they can be sent out to you.

 

Question: How can I pay for my order?

Answer: We receive credit card, EFT (Electronic Funds Transfer), and cheque payments.

 

Question: When will my order be delivered?

Answer: We print all the resources to order. This is to ensure that you’re getting the latest version or our training and assessment tools. It will take an estimated 11 business days for your order to be delivered to you.

Normal postage usually takes 2-4 days on the East Coast of Australia, and up to 6 days for Central and Western Australia. Our timeline includes the printing process which takes up to 5 business days.

 

Question: Can you do express orders?

Answer: In case of emergencies, we do accommodate express orders. We’ll be able to print the day after confirming payment for your order and sent out through an overnight service. With express delivery, your order can arrive in 1 to 2 days after the order has been dispatched. Express postage fees apply.

 

Returns

Question: Do you offer refunds?

Answer: You can see our returns and refunds policy here.

 

Discounts

Question: Can I get an additional discount if I order in bulk from your on-sale catalogue?

Answer: No, since our discounted catalogue has already been heavily priced down, we can’t offer you any further discounts.

 

Question: Do you have promos?
Answer:
Yes, we have seasonal promos and other sales available all year-round. Sign up for our newsletter and email list so you never miss out on awesome deals.

 

Copyright

Question: Can I make copies of the materials purchased from RTO Learning Materials?

Answer: RTO Learning Materials owns all Copyright on its products as detailed in the Copyright Act 1969.

No part of the RTO Learning Materials books may be reproduced in any form (e.g. electronic, mechanical, etc.) without the written permission from RTO Learning Materials. Legal action may be taken against those who produce any unauthorised copies of any RTO Learning Materials products.

 

Question: Can I remove copyright marks from the documents if I bought the digital editable format?

Answer: Our copyright acknowledgement should be kept inside the cover of each document, as well as the footer of each page.