About Our Products
Question: Do you offer samples?
Answer: Yes, samples are available upon request from our team of Sales experts.
If you want to learn more about our products or book a walkthrough to have a general overview of the structure of our resources, don’t hesitate to contact us. Call 1300 808 480 or email email@example.com.
Question: Are your training resources validated?
Answer: Our resources are written to meet the unit requirements. We use a wide range of assessment methods that have been validated by our team. We have developed our training resources in line with benchmark answers to make it easier for your trainers to meet long-term compliance.
Questions: Are your products compliance-guaranteed?
Answer: Compliance is subjective to every RTO and depends on the context of training and assessment. Because of this, we cannot guarantee that each training material in our catalogue is compliant with the interpretations and expectations of each auditor.
Moreover, RTO Learning Materials has acquired the license to distribute part of the Careers Australia library of training resources and is making them available to Australian training organisations. This catalogue includes one of the largest ranges of training resources in Australia, which have not been available to the general public before.
These resources are offered on an “as-is, where-is” basis. This means that there may be gaps in the assessment tools that need to be rectified, or the resources might have missing files. The reason for this is either because the materials were not required or because Careers Australia (original developers of the resources) had not completed them before the new acquisition.
RTO Learning Materials is also currently expanding its range into the FSK training package with completely new, original materials.
The FSK training materials under RTO Learning Materials have a rectification guarantee. RTO Learning Materials will provide audit rectification assistance if you experience problems with your RTO Learning Materials FSK assessment resources at audit.
IMPORTANT NOTE: RTOs are responsible for contextualising the training materials they purchase from our store. No training resource provider can guarantee full compliance at audit. We may refer you to independent RTO consultants to help you update your purchased course materials and align them with your Training and Assessment Strategy.
Question: Will the assessment meet audit?
Answer: Our assessments have been edited by an independent quality consultant. We are confident that they will meet the audit requirements. However, every auditor has their own interpretation of the Standards for RTOs. To meet your unique standards, we offer an audit rectification assistance guarantee.
Question: Do you offer a rectification assistance guarantee?
Answer: Yes, we do. We have an audit rectification assistance guarantee for any resources developed by Precision Group (Australia), Compliant Learning Resources, TotalVET Training Resources, and RTO Learning Materials.
This guarantee is also applicable only to purchases of units in a complete package of Learner Resource, Student Assessment Workbook, Trainer Manual, Assessor Assessment Book and PowerPoint on the digital unlimited license model.
Unfortunately, we don’t offer audit rectification assistance for those who purchased part of a unit of competency or print resources.
Question: How can I avail of audit rectification?
Answer: If you would like to avail of RTO Learning Materials’ rectification assistance guarantee on official regulatory audits, please notify us in writing at least 7 days before your audit.
Also, if you have difficulty with an audit and this difficulty relates specifically to the assessment tool, call 1300 80 84 80 or email firstname.lastname@example.org immediately. In many cases, we can explain how to apply the tools and demonstrate compliance at audit.
Question: What if my auditor still isn’t satisfied?
Answer: If your auditor still isn’t satisfied and reports a non-compliance on your audit report, provide RTO Learning Materials with a copy of your official audit report relating to our assessment tool. We will complete rectifications at no cost.
Please note that we require a minimum of 20 business days’ notice to resource and complete rectifications.
If you need to meet a deadline, please contact us immediately after receiving your audit report so we have adequate time to complete any changes required.
Question: The link to my resources expired. How do I access them again?
Answer: The links we provide to clients can be accessed for a maximum of 7 days only due to security purposes. In case you were unable to download all the materials within the given timeframe, request a new link from email@example.com to be re-sent to you. You may also call 1300 80 84 80.
Ordering and Payment
Question: How do I order?
Answer: We provide digital training resources that you can order either through our website or by getting in touch with us at firstname.lastname@example.org or 1300 80 84 80.
Question: How do I pay for my order?
Answer: We accept payment through credit card and EFT (Electronic Funds Transfer). However, we prefer payments via credit card more as they usually reflect faster in our accounts as compared to bank transfers.
For credit cards, we are accepting Visa, Mastercard and AMEX.
For EFT, we prefer bank transfers.
Question: Can I pay over the phone?
Answer: We do not accept payments over the phone for security purposes.
Question: Do I have to pay upfront for my order?
Answer: Yes, all orders should be paid in full before they can be sent out to you.
Question: How will I receive the training resources I ordered online/ through one of your Sales Account Managers?
Answer: We discontinued the production of our print materials early last year. Now, all our training materials are in digital format. We deliver these materials through a secure document delivery service (usually SharePoint, Dropbox or any similar applications).
Question: When will I receive my order?
Answer: After finalising your purchase, payment verification may take up to 1-2 business days.
Then you will receive a link invitation to sign your digital license agreement/s after 1-2 business days. The sooner we receive your signature for the digital license agreement/s, the sooner we can deliver your resources.
Our standard delivery timeframe is 3-5 business days, depending on the volume of orders we have.
Please note that we process orders on a “first come, first served” basis. Delays to the payment and licensing processes may result in delays in the delivery of your order.
Question: When do you deliver pre-orders?
Answer: Delivery of pre-orders depends on the estimated timeline of availability for certain resources.
Question: Are the timelines for the pre-ordered units final?
Answer: The timelines are only estimates. It’s possible to complete a unit earlier or later depending on different factors. Rest assured, we’ll keep you updated with any changes to the completion dates.
Question: I need my pre-ordered resources before your estimated timeline. Can you expedite the delivery?
Answer: Our team is working diligently to get additional resources on board to expedite the development and delivery of all remaining units. We also prioritise the development of the most popular units to cater to the needs of most RTOs.
We understand compliance is paramount in the modern VET industry. Therefore, we are not willing to take shortcuts to ensure the quality of our resources.
Question: How long does it take to complete new resources?
Answer: Our standard development cycle is 6-8 weeks per unit to ensure you get high-quality training resources and maintain compliance as a training organisation.
Question: What development process does your resources go through to ensure quality?
Answer: Our development process involves the following:
- Mapping old unit to the new unit
- Determining gaps
- Developing assessment plans
- Reviewing assessment plans in consultation with subject matter experts
- Developing, validating, and rectifying assessment tools according to validation recommendations
- Publishing draft, quality reviewing / editing, and publishing
Resource updates to new qualification/ unit releases
Question: Do you provide free updates to new qualification/ unit releases?
Answer: Yes. For qualification or unit releases with minor changes, we offer free training resource updates for any resources developed by Precision Group (Australia) and Compliant Learning Resources.
For major updates (e.g., qualification and unit code change and major release updates), we do charge a small upgrade fee to cover the rewriting cost. This is critical as we have a very robust instructional design and quality control process. It helps us ensure that our clients will continue to receive validated and quality training and assessment resources in the future.
Question: Can I exchange my superseded training resources for new ones?
Answer: If you bought your superseded resources from us, we would provide special upgrade offers to assist you with getting brand-new training resources.
If you wish to know more, please contact us at email@example.com or 1300 80 84 80 upgrade offers differ each month.
Question: Do you offer refunds?
Answer: You can see our returns and refunds policy here.
Question: How can I get a copy of my tax invoice?
Answer: After confirming your purchase, our team will send you a link to your invoice. You may download a PDF file of your invoice from that link – which would also serve as your receipt.
Question: Can I get an additional discount after I have already received my invoice?
Answer: Any requests regarding further discounts shall be subject to management’s approval.
Question: I have noticed that the incorrect amount is appearing on my invoice, and I have already paid. How can this be amended and how soon?
Answer: Please inform our team as soon as possible so that we can update your invoice to reflect the correct amount. This may take 48-72 hours.
If you have paid more than your due, we will refund the additional amount you have paid. If you have paid less than your due, you would need to pay the remaining balance.
Question: My invoice is reflecting incorrect contact details/ I want to add additional details to my invoice (e.g. file inclusions, unit inclusions, specific instructions, etc.).
Answer: This information can be updated upon request and would usually take about 24-48 hours.
Question: Can I get an additional discount if I order in bulk from your on-sale catalogue?
Answer: Our catalogue has already been heavily priced down. Therefore, we can’t offer any further discounts.
Question: Do you have promos?
Answer: Yes, we have seasonal promos and other sales available all year-round. Sign up for our newsletter and email list so you never miss out on awesome deals.
Copyright and Licensing
Question: Can I make copies of the materials purchased from RTO Learning Materials?
Answer: RTO Learning Materials owns all Copyright on its products as detailed in the Copyright Act 1969.
No part of the RTO Learning Materials books may be reproduced in any form (e.g., electronic, mechanical, etc.) without written permission from us. Legal action may be taken against anyone who produces unauthorised copies of any of our products.
Question: Can I remove copyright marks from the documents if I bought the digital editable format?
Answer: Our copyright acknowledgement should be kept inside the cover of each document, as well as the footer of each page.
Question: Can I insert my own logo in the resources?
Answer: Upon receipt of the resources, you are free to rebrand the materials under your One-Off license. This includes adding your logo, as long as the copyright is acknowledged anywhere in the resources.
Question: My license agreement has the wrong/ incorrectly spelt RTO name on the file.
Answer: The name on the license agreement we send for your signature is merely the document’s filename based on the RTO name you have reached out to us with. This has no bearing on the agreement itself.
You may edit the RTO name on the document to reflect the correct one or ask our team to amend it for you. If our team will be updating this for you, we can send your updated license within 24-48 hours.
Question: Can I make some changes in the license agreement (remove/ revise a clause, etc.)?
Answer: Our license agreements contain our standard terms and conditions. Any requests for revisions are subject to management’s approval.
The usual turnaround time reviewing such requests is around 4-7 business days, depending on the nature of the request.