Audit Rectification Assistance Guarantee
CAQA Resources guarantees that if for some reason an ASQA (or other official state regulatory body) audit does reveal a skill or knowledge gap in their assessment tools resulting in a non-compliant outcome for your RTO, CAQA Resources will assist with rectifications to the materials free of charge. Please note, we require a minimum of 15 business days notice to resource and complete updates to assessment tools.
If you would like to claim the Audit Rectification Assistance Guarantee on an official regulatory audit, please notify us at least six days prior to your audit at info@caqa.com.au.
If you need an assistance during the audit related to the product provided by CAQA, call 1800 266 160 or email info@caqa.com.au. In most cases, a CAQA consultant will be able to help you explain how these RTO resources are used and demonstrate compliance.
This guarantee applies only to audits conducted by an official registering body. CAQA Resources cannot guarantee assessment tools that have been modified from their original format, as any changes may affect the overall design and integrity of the materials.
To claim the guarantee, you must submit the audit report to CAQA Resources as proof of the finding of non-compliance of that tool. Requests made without the official audit report will not qualify for the post-audit rectification assistance guarantee.
Please submit your request to claim the audit guarantee as soon as possible after receiving your audit report to allow CAQA Resources sufficient time to complete rectifications.
Note: From 1st July 2018, in certain audit, ASQA will no longer provide an opportunity for rectification if non-compliance is identified in the audit. CAQA cannot offer the audit rectification assistance guarantee in a situation where there is no rectification opportunity after the audit. This affects initial RTO registrations and may affect other types of regulatory audits.
Get Your Free Samples, Product Info and Pricing