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ICTICT213 Use computer operating systems and hardware RTO Training Materials

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Total student enrolments:

6,050

(latest NCVER data)

Practical operating system and hardware skills help learners set up devices, use common systems and support daily computer use. For your RTO, ICTICT213 adds a clear entry into digital literacy, ICT support and technical pathways.

  • Industry relevance: Skills apply in offices, help desks, small business and retail roles using devices, peripherals and files.
  • Training pathway: It supports entry-level ICT programs and pathways into networking, cyber security and systems support.
  • Practical learner outcomes: Learners manage files, use system features, connect hardware and fix simple user issues.
  • Scope growth opportunity: RTOs offering business technology or foundation ICT can add ICTICT213 resources for cross-sector demand.

RTOs choose ICTICT213 training materials for editable files and structured delivery. Request a sample.

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Inclusions

What’s Included in These ICTICT213 Training Resources

ICTICT213 RTO Learning Materials

These ICTICT213 training materials are structured for practical delivery, giving trainers editable content, activities, and presentation support that suit classroom, blended, and self-paced RTO programs.

  • Learner Resource + Trainer Manual: This combined resource provides learner content and trainer delivery notes for operating system and hardware concepts, helping RTOs run structured sessions with aligned guidance.
  • Learning Activity Booklets (Student AND Trainer versions): These booklets provide learner activities and trainer support notes so practice tasks can be delivered, reviewed, and contextualised consistently.
  • PowerPoint Presentation: The slides summarise key topics and trainer talking points, making face-to-face or virtual delivery easier to sequence and reinforce.
  • Learning Resource Mapping Tool: The mapping tool shows how the learning content aligns to unit requirements, giving RTOs a practical reference for validation and resource review.

ICTICT213 Assessment Tools

The assessment tools are designed for compliance and practical evidence collection, giving assessors clear instructions, benchmarks, and records to support consistent judgement and validation.

  • Assessor Assessment Pack: This pack provides assessor instructions, benchmark answers, and marking guidance to support consistent assessment decisions and audit-ready evidence.
  • Learner Assessment Pack: This pack gives learners the assessment tasks and submission requirements they need to demonstrate skills and knowledge in a structured format.
  • Observation Forms and Assessors’ Checklist: These forms capture direct evidence of practical performance and help assessors record whether required actions have been demonstrated satisfactorily.
  • Assessment Mapping: The mapping document links each assessment task to the required criteria, supporting validation, gap checks, and compliance review.

Qualifications That Include ICTICT213 Use computer operating systems and hardware

This unit is part of nationally recognised training for the following qualifications:

Always confirm current packaging rules for your release on training.gov.au.

Regine Muñoz

Developed by

Regine Muñoz

Regine Muñoz is a Resource Development Manager, guiding the development of training and assessment materials and working across teams to keep projects aligned. With over 15 years of experience in educational publishing and VET resource development, she has led large-scale projects and worked across multiple industries, bringing structure, consistency, and strategic oversight to resource creation.

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Built Around Real Workplace Technology Tasks

The Standards for RTOs require training and assessment to reflect genuine workplace conditions, current industry expectations and the way tasks are performed on the job. For ICTICT213 Use computer operating systems and hardware, this means delivery should be grounded in authentic workplace practice, where learners work with business technology, follow organisational procedures and respond to routine system issues.

Our ICTICT213 training materials help trainers connect learning with genuine workplace activities such as starting and shutting down devices correctly, navigating desktop environments, managing files, using peripherals, recording faults and following basic maintenance and support procedures.

Office Administration

In office administration roles, learners rely on desktop or laptop devices to prepare documents, access business systems, manage folders and use printers or scanners as part of daily workflow.

The ICTICT213 training resources allow trainers to contextualise activities around common office tasks, including file storage, device setup, print management, incident reporting and safe use of workplace equipment.

Retail and Customer Service Environments

In retail and customer service settings, learners may use point-of-sale terminals, back-office computers, barcode scanners and receipt printers to process transactions and support customer enquiries.

Trainers can adapt scenarios to reflect customer-facing technology use, hardware checks, connection issues, security procedures and the documentation required when faults affect service delivery.

Warehousing and Logistics Operations

In warehousing and logistics operations, learners interact with computer workstations, mobile devices, label printers and scanning equipment to record stock movements and access operational information.

These RTO resources support contextualised assessment tasks based on setting up equipment, maintaining workstations, managing digital records and reporting hardware or system problems through workplace channels.

Any Delivery Mode

The editable ICTICT213 learning materials support classroom delivery, workplace delivery, blended learning and online delivery. Trainers can contextualise learning activities, examples and assessments to suit their learner cohort, workplace systems and industry setting.

Common RTO Questions

What is included in the ICTICT213 RTO training materials?

The package typically includes learner resources, assessment tools, assessor guidance, mapping documentation and supporting files to help your team deliver the unit. The ICTICT213 training materials are supplied in editable formats so your RTO can contextualise them to suit its cohort and delivery model.

Can these resources support classroom, blended or self-paced delivery?

Yes, the ICTICT213 training resources are structured to support flexible delivery approaches, subject to your RTO’s training and assessment strategy. Trainers can adapt activities, instructions and evidence requirements to reflect the systems, hardware and workplace context being used.

How easy are the materials for trainers and assessors to use?

The ICTICT213 learning materials are organised to give trainers a clear delivery flow, with assessment guidance included to support consistent marking decisions. Editable files also make it easier to add local instructions, screenshots or equipment details.

What licensing applies when we purchase the ICTICT213 resources?

Our licence is designed for RTO use, allowing your organisation to deliver and adapt the materials for enrolled learners in line with the purchase terms. If you are comparing RTO materials for sale, please confirm the licence scope, permitted users and any campus or online delivery conditions before ordering.

Do these ICTICT213 RTO materials assist with audit preparation and validation?

The assessment tools are designed for compliance and include mapping to help reviewers see how assessment tasks align to unit requirements. They can also support validation discussions by giving your team editable instruments, assessor guidance and evidence expectations to review.

These ICTICT213 training resources are developed to support compliant delivery under the Standards for RTOs. Always confirm current unit requirements and packaging rules on training.gov.au before delivery.

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Hear What RTOs Say About Our Awesome RTO Training Materials

Amit T. profile picture
Amit T.
2 years ago
Just sharing my experience with these resources. The resources that we have purchased from RTO Learning Materials were expectional during audit and mainly when these were implemented with trainers and students. At start it was a bit hard for our trainer's to fully absorb these resources as they are very detailed as compared to the old ones that we have been using but once trainers were able to complete their learning it was a piece of cake to collect and collate evidence from students. Furthermore, during our pre-validation meetings we have also observed that the learning component is very well covered thereby providing enough information for our trainers to keep students engaged at all times. I would also like to highlight a staff member from sales team 'Mr. Amar Shah' who has been exceptional in his service and goes beyond his call of duty. Thank you Amar and RTO Learning Materials for all your support. Regards, Amit Thakur
Amar S. profile picture
Amar S.
2 years ago
Christopher R. profile picture
Christopher R.
2 years ago
Was pretty straight forward. Good service and gave me what I needed
Ann M. profile picture
Ann M.
2 years ago
Great SCORM packages that work perfectly with our LMS. Excellent service. Very easy to deal with.
Salim A profile picture
Salim A
3 years ago
Great company to deal with, have been very happy with the quality of the training resources from RTO Learning Materials.
Angela T. profile picture
Angela T.
4 years ago